Rep (, 11:29:44 AM): Last but not least, please provide us with your shipping Rep (, 11:23:01 AM): If you want to proceed, we will need the serial number on the unit itself, shipping information and phone number
Rep (, 11:22:44 AM): It might be an internal battery issue that we cannot troubleshoot from here, we can offer a replacement Me (, 11:22:19 AM): and about four months ago Rep (, 11:21:40 AM): When and where did you purchase the unit? Me (, 11:20:53 AM): It doesn't even show up in device manager Me (, 11:19:33 AM): Hello, I've tried plugging the mouse into many different ports a different PC and my wife's MacBook. Rep (, 11:18:42 AM): Have you tried to fix the issue? If so, what have you tried? I understand that you are having issues with a G502. [Rep (, 11:16:54 AM): Hello! Thank you for reaching out to Logitech Support. Q: What Do I Do If Logitech Makes Me Download A Software?Ī: Just tell them that the device isn't being picked up by the software.ĭISCLAIMER: I know for expensive items they will make you ship it in. I've ordered well over five products to my address without anything going wrong. After awhile they'll determine that the product is defective or has an internal product they can't troubleshoot.Ī: No. They'll ask you to do different troubleshooting methods. When talking to the rep make sure to stay persistent. While Logitech is not a hard company by any means, this still is a great thing to practice. Emailing them is extremely counterintuitive and calling them has never really worked for me. The best method for contacting them is live chat. 1612LZ04DMC9 is the serial I will use below. You can use any method such as eBay or Craigslist. I like going to small YouTube reviews and getting the serials. This is quite easy but can be difficult if you're not sure what you're doing.
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